Due to the high volume of email generated from our community, some email service providers (ESPs) incorrectly identify the email as spam. While we do everything possible to ensure strong deliverability rates, it is sometimes necessary that you add the community email addresses to your "white list" (this tells your ESP that we are approved senders and not spam). If you stopped receiving email from the community, this is the first and most critical step to take to ensure our email can be delivered to you.What is a white list? A white list is a list of email addresses or domains that you want to receive emails from. By adding an address or domain to your white list, you are telling the email system not to filter email from that address or domain. Follow the appropriate instructions below for the email service provider you are using to add us to your white list and to ensure that you receive our emails.Organization email address:If you use your work email address, such as firstname.lastname@example.org, you will need to work with your IT department or vendor. Please ask them to add the domain connectedcommunity.org to your organization's "white list."
Alternatively, they can white list by IP address. We have twelve dedicated IP addresses from which our mail is sent:
18.104.22.16822.214.171.124126.96.36.199188.8.131.52184.108.40.206220.127.116.1118.104.22.16822.214.171.124126.96.36.199188.8.131.52184.108.40.206220.127.116.11AOLNew SubscribersYou will need to add DoNotReply@connectedcommunity.org and Mail@ConnectedCommunity.org to your AOL address book. Here's how to do this:
Existing SubscribersIf you are already a subscriber but our email isn't getting through, our e-mail may be in your AOL Spam Folder. Please use your web mail to check your Spam Folder. If our email is in your AOL Spam Folder, open our email and click the This Is Not Spam button. Lastly, please add DoNotReply@connectedcommunity.org and Mail@ConnectedCommunity.org into your Address Book as outlined above.Yahoo!New Subscribers:You will need to set up a filter to redirect community email into your inbox:
Existing Subscribers:If our emails are ending up in your Yahoo! "Bulk Folder", please open the email and click the "Not Spam" button. Next, check to see if DoNotReply@connectedcommunity.org or Mail@ConnectedCommunity.org is in your "Blocked Addresses" list. If you see DoNotReply@connectedcommunity.org or Mail@ConnectedCommunity.org on this list, select it and click the "Remove Block" button. Finally, please set up a filter as outlined above.Gmail (Google)New Subscribers:
Existing Subscribers:How to check if your community email is in the "Spam" folder:
Windows Live/HotmailNew Subscribers:Please add DoNotReply@connectedcommunity.org and Mail@ConnectedCommunity.org to your Safe Senders list. To add us to your Safe Senders list:
Existing Subscribers:If your community email is in your "Junk Email Folder", open the email and click the "Not Junk" button. Next, check to see if our email address is in your "Blocked Senders" list. If you see DoNotReply@connectedcommunity.org or Mail@ConnectedCommunity.org on this list, select it and click the "Remove" button. Finally, if you have not done so, add this email address to your Safe Senders list as described above.